As a Guest Service Agent, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Demonstrates commitment and dedication to our Service culture and Hilton Values.
Why do Team Members Like Working for us?
Salary Range: $20.75 – 23.00 per hour Benefits on day one Daily Pay – get your earned pay any time before payday Recognition Programs and Rewards Discounted Hilton hotel rates worldwide 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement and Numerous learning and career advancement opportunitiesfive stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.
Schedule Details: Our Front Office Department operates 24/7 days. shift is full availability between 5:00 am – 12:00 am, including overnight shift, weekends and holidays. Additional Responsibility: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests Inputs information into the computerized reservations’ system to update and maintain records. Calls for bell person, as needed Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets Reports any unresolved problems with owners and guests to management Maintains a clean work area Provides information on area attractions and resort amenities Assists other departments as needed and carries out other duties as assigned by management Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this positionfive stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.