Provide proactive customer service; accept referrals; schedule appointments; evaluate information; maintain confidentiality; read, interpret, and apply regulations, policies, and procedures; explain insurance verification; work with minimal supervision and with extensive detail; work cooperatively with others; use various computer applications; and organize work and set priorities to meet deadlines.

Location: 801 Woodbury Road #103, Orlando, FL 32828

Department: Outpatient 

Hours: M-F; 40hrs/week

Benefits of Brooks Rehabilitation: Thriving in a culture that you can be proud of, you will receive many employee benefits such as the following:

Monthly Financial Incentives Competitive rates Full Benefit Packages available Employee Medical, Dental and Vision Benefits Vacation/Paid Time Off Retirement Account with match Employee Assistance Program

Responsibilities:

Provide a positive patient experience through patient engagement Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician Collect co-payments, co-insurance, and deductible at time of service Ability to multi-task in a fast paced environment Maintaining patient records and accounts by obtaining, recording, and updating the account Maintain communication with the center manager and provider relations specialist Effectively communicate both verbally and written with referral sources and vendors

Qualifications:

High School diploma or equivalent Minimum of two years of experience working with customers in the medical, service or hospitality industries Basic understanding of insurance