Position Summary

Greets members, guests, patients; answers telephone, schedules appointments, posts charges and payments received, and performs related clerical duties.

Primary Position Responsibilities

1.

Greets patients, members and visitors (in-person or via telephone) in a friendly, professional and courteous manner.

2.

Registers guests to the Wellness Center by following the designated procedures.

3.

Oversees required paperwork for new member registration and updates the existing information in a neat, thorough, and legible manner.

4.

Executes financial “End of Day” report and monetary reconciliation.

5.

Communicates with coworkers to ensure smooth daily operations.

Work Contact Group (Internal/External)

Wellness Center personnel, nurses, therapists, patients, members, visitors and other allied health professionals.

Reporting Relationships

Reports to (position):

Assistant Director Health and Wellness Center

Supervises (position(s):

None

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

None

Minimum Years of Experience (Amount, Type and Variation):

Required:

At least 1 year member service experience

Preferred:

2 years member service/reception experience

License, Registry or Certification:

Required:

CPR/AED required (or must be obtained within six months of hire date)

Preferred:

First Aid certification

Knowledge, Skills and/or Abilities:

Required:

Experience with telephones, computers, keyboards, fax machines, copiers, cash handling, and filing required.

Preferred:

Basic fitness knowledge