Front Desk Coordinator Job Details Job Location VOACC - Rochester, NY Position Type Full Time Salary Range $24.50 - $26.50 Hourly Travel Percentage Negligible Description Position Title: Front Desk Coordinator/ Enrollment Specialist Classification: Non-Exempt Reports to: Center Director Pay range: $24.50 - $26.50 per hour IDEAL CANDIDATE A highly organized individual with a warm, friendly, and polite demeanor, who values and respects others while embracing diversity. Skilled in documentation and file management, with a strong understanding of center policies and procedures. Above all, this person is passionate about celebrating children and supporting their growth and development. JOB DUTIES AND RESPONSIBIITIES Front Desk Duties + Prepare the center for opening and closing each day + Assist with the preparation of center flyers, memos, calendars, and communication, and communication follow-up + Support all enrollment, recruitment, selection, and attendance processes for daycare, Rochester City School District, United Way, and Summer LEAP programming. Including recruitment processes, parent follow-up, data entry, tracking, etc. + Makes service requests and restocks classrooms with essential items + Answer the telephone in a courteous and friendly manner. Respond to questions and direct calls as appropriate, and record and forward messages to the relevant staff as needed. + Process childcare payments from parents, ensure the security of such payments, and provide receipt of payment. + Maintain building security at all times (monitor doors; greet and direct staff, families, and visitors; verify the identity of pick-up persons as needed; direct visitors as needed) + Assist families and visitors as needed with completion of paperwork (program application forms, child care statements, etc.) + Maintain organization and cleanliness of front desk area including maintaining files, forms, arrival and departure logs etc. + Monitor and support with entering attendance and meal counts for all children enrolled in the center + Provides back up coverage for lunch and bathroom breaks for classroom staff as needed. + Serve as the point of contact for community partnerships for Pre-Kindergarten placement and Kindergarten registration services, Procare database, and any other database systems as needed. Database Maintenance + Enter and verify attendance for all children center-wide into the designated information management system + Input and review meal counts and attendance for all children enrolled in EPK, UPK, Child Care, and School Age into a designated information management system for CACFP purposes Monthly Reports + Complete occupancy report per established timelines + Complete and submit DSS billing per established timelines + Track and manage private pay General + Assist the Center Director, and management with administrative tasks as needed + Make Attendance and enrollment follow-up calls to families as needed + Ensure center confidentiality is maintained at all times. + Other duties as assigned. EXPERIENCE AND EDUCATION QUALIFICATIONS + High School diploma/GED + Associate’s degree or equivalent experience preferred + 2-4 years of experience in a clerical office setting + Excellent written and verbal communication skills. + Efficient with Microsoft Office Suite, Outlook, and multiline phone systemsand other center technology + Strong analytical, problem-solving, and data compilation skills. + Detail-oriented and self-motivated. + Ability to meet deadlines despite multiple priorities. + Able to work independently and in a team environment. + Ability to work with limited supervision + Proven ability to respectfully interact with people of all socioeconomic and organizational levels. + Patience and tact in dealing with outside agencies, children, parents, and staff + Experience working with client population served preferred. VOA provides comprehensive benefits for eligible employees including: + Competitive Pay + Paid Time Off + Health, Dental, Vision Insurance + Company Paid Life & LTD Insurance + 403(b), & more! PHYSICAL & WORKING REQUIREMENTS: Performing the duties of this job requires talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. The employee must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of essential duties are performed indoors, in an office/dorm style environment. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. RESPONSIBILITY OF OTHERS: The employee has direct responsibility/supervision of other staff. LIMITATIONS AND DISCLAIMER: The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. EEO POLICY STATEMENT: VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities. VOAUPNY does not unlawfully discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran or any other protected characteristic in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, transfer, training, and access to benefits, leaves of absence, compensation and training.