With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description\n

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

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The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.

\n\nGreeting vendors, residents and their guests.\nCoordinating all deliveries of packages, flowers, restaurant food.\nDuties include controlling and monitoring security cameras.\nMonitoring of building's exterior doors, and maintaining a secure environment for our residents.\nMonitoring and Controlling guest/vendor access to residential floors.\nCollaborating with other building staff personnel, and ensure residents, and their guests needs are met.\nReview daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.\nEnsure all areas are maintained in a professional and clean manner during shift.\nFollow all safety and security policies, programs and procedures.\nBe able to handle crisis situations in the event of emergency and/or fire.\nBe able to answer the telephone and speak clearly and professionally.\nOther duties as assigned by management.\n\n\n Requirements\n

Essential:

\n\nHigh school graduate or equivalent vocational training certificate.\nCompute basic arithmetic.\nFluency in English both verbally and non‑verbally.\nProvide legible communication and directions.\nAbility to:\nPerform job functions with attention to detail, speed and accuracy.\nPrioritize and organize.\nBe a clear thinker, remaining calm and resolving problems using good judgment.\nFollow directions thoroughly.\nUnderstand guest/member's service needs.\nWork cohesively with co‑workers as part of a team.\nWork with minimal supervision.\nMaintain confidentiality of guest/member information and pertinent resort data.\nAbility to input and access information in the property management system/computers/point of sales system.\n\n

Desirable:

\n\nSome college or training in Hospitality Industry.\nPrevious experience as Front Desk Agent.\n\n

Job Type: Full-time

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Experience:

\n\nCustomer Service: 2 years (Preferred)\nSpa: 2 years (Preferred)\n\n

Education:

\n\nHigh school (Required)\n\n

Language:

\n\nEnglish (Required)\nSpanish, Russian, Portuguese preferred\n\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.