**Job Description** **About Olympic National Park & Forest:** Olympic National Park & Forest is the ultimate, multi-terrain getaway that gives you access to deep, undisturbed rainforest, waterfalls & beaches. It will far exceed your expectations. Visitors tell us there?s so much to do & see, one trip is never enough. Typically, one visit turns into multiple year returns for our Olympic visitors. Points of interest like Sol Duc Falls, Hoh Rainforest, & Ruby Beach make that easy! The Front Desk Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. **COMPENSATION** : The hourly rate for this position ranges from $18.55 to $18.55, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. **BENEFITS** : Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. **Position Type** : Seasonal **Season Dates** : Mid March - Early November 2025 **Housing** : Employee housing is available **Job Responsibilities** ? Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks ? Trains and guides guest service staff on job duties, customer service, systems, and procedures ? Greet and provide customer service to guests while anticipating their needs ? Responsible for performing service recovery to patients/customers who have received unsatisfactory service. ? Book reservations and coordinate registration ? Operate a register and/or software system to complete cash and credit card transactions ? Answers phone calls and emails and deliver messages as needed. ? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. ? Reconciles disputed guest charges. ? Participates in Quality Assurance Programs and reviews to address areas in need of improvement. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. **Qualifications** ? Supervisory experience in a related role preferred ? Previous guest services experience required. ? High school diploma or equivalent required. ? Demonstrates excellent customer service skills ? Demonstrates interpersonal and communication skills, both verbal and written ? Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .