Our Client, a Software company, is looking for a Front-desk/Lobby Ambassador for their San Francisco, CA location. Responsibilities: + Checking in guests, issuing and returning temporary badges, answering questions for internal and external guests about Client and about the facilities, receive food deliveries, work as a team and individually to represent Client. Pre-registering guests, updating calendars, and other projects. + The Workplace Ambassador will report to the Supervisor Workplace Services. + The Workplace Ambassador, Front Desk is a constant resource for our employees and makes the first direct impression on SFDC customers. + This position requires a high level of customer service. Help make Client a great place to work! + Work with and get direction from Supervisor Workplace Services to maintain and provide excellent customer service and support to the office + Assist internal customers (employees) with all REWS related items + Greet and direct guests in a timely and professional manner, assign temporary badges as required + Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation + Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner + Sign for and receive FedEx/UPS/Courier packages; notify the mail team + Assist with overall maintenance of the organization, communicate any and all maintenance issues with building management in a timely and efficient manner + Help with event support and other REWS projects. Requirements: + Need to be energetic and very flexible with their schedule given it can change with little notice and multiple times per day. + Need to have excellent organizational skills and great customer service. + Need to be comfortable with navigating downtime and must possess basic technical skills (own and be able to use a smartphone). + Must be a true team player. Someone who wants to be supportive of the team and wants to succeed as a team. + Excellent interpersonal communication skills + Experience in hospitality preferred + Proficient at using the Microsoft Office Suite and Google Apps + Must be willing/able to learn and use our internal Client.com software application + Ability to take direction and follow oral and written instructions. + Good writing, analytical, and problem-solving skills. + Submit timesheet for approval every Friday Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.