The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities.
 

We are currently seeking an experienced Front Desk Manager to join our vibrant and diverse Rooms division 

This role allows you to utilize your problem solving and hospitality knowledge to create a seamless experience to the guests.   Ability to manage large team with diverse nationalities of team members.
 

Key Accountabilities 

Responsible for overseeing and ensuring rooms allocation and proper availability of rooms and inventory Support the revenue management program and maximize room revenue through the room upselling program Oversee and manage staffing levels and payroll expenses/ overtime in accordance with the budgetary guidelines and required service levels Create a seamless experience to the guests and ensure in line with the Peninsula Standard Lead by example, positively drive and motivate the team  

General Requirements: 

3+ years' experience in Front Office operation within which 1 year experience in the same capacity of a luxury international property Fluency in both English and Japanese Strong people management and organization skills 

Benefits We Offer

Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension) Transportation Allowance (Subject to company policy; up to JPY 30,000/ month) Comprehensive Training and Talent Development Program (Overseas training opportunities) Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)  Group Life Insurance Regular Days-off/ 119 days per year  Life Work Balance Leave/ 3 days per year Paternity Leave/ 5 days  Complimentary Staff Restaurant (3 meals per day) Complimentary Uniform Laundry and Dry Cleaning for Business Attire Employee Recognitions (Long Service Award, Model Employee Award and etc.)  Employee Events (Staff Party, Family Party and etc.)  Employee Discounts on Peninsula Boutique, Restaurants and Bars  Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service) Welfare Club (Relo Club) Complimentary Bicycle Parking (On site) Employee Dormitory (Subject to availability)
 

We are delighted to receive your resume for further consideration.