Can you help create and maintain a friendly, welcoming, and fun environment?!
The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Manages and motivates.
· Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications
· Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget
· Develops and implements front desk policies and procedures
· Conducts departmental meetings
· Conducts customer service training for all employees
· Covers front desk shifts as needed and creates front desk schedule, monthly
· Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
· Must be highly motivated have excellent communication and interpersonal skills
· Excellent management and leadership skills
· Good organizational skills
· An understanding of health club operations
· Must be able to work days, evenings, and weekends
REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE
· Must have experience in customer service
· Experience in a health club or the hospitability industry is preferred
· College degree preferred
· CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
Compensation: $40,000.00 - $50,000.00 per year
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.