Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
OverviewThis is a seasonal position from early April 2025 to end of October 2025. On island housing and meals provided at $19/day.
Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
Key Responsibilities:
Oversee the daily operations of the front desk, ensuring efficient and smooth processesTrain, mentor, and motivate front desk staff to deliver outstanding serviceHandle guest inquiries, concerns, and complaints in a professional and timely mannerCoordinate with other departments to ensure seamless guest experiencesMonitor and maintain front desk procedures, including check-in/check-out processes and reservation managementImplement and enforce hotel policies and procedures to ensure compliance and guest satisfactionManage room inventory and maximize revenue through effective room management strategiesConduct performance evaluations and provide feedback to front desk team membersJoin our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
Qualifications 2 years prior departmental management experience in front office or related disciplinesTime management and negotiation skillsAbility to manage and lead each discipline of the department independentlyAbility to manage according to employment and Innkeeper laws of the jurisdictionPrior cash handling experience necessaryAbility to communicate effectively with the public and other Team MembersRead, write and speak English fluentlyComputer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage *
Dental & Vision Coverage *
24/7 Teledoc service *
Free Maintenance Medications *
Paid Time Off (vacation, sick, bereavement, and holidays). *
Tuition Reimbursement *
Pet Insurance
Hotel Discounts
401K Match
25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
20% discount at Grand Hotel retail locations
20% discount on Golf, no fee for cart rental
20% discount on Miniature Golf at Woodlands Activity Center
20% discount on products and services at Astor’s Spa
* Full Time Year Round Team members only.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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