Salary range $66,990 - $77,000 w/bonus plan Relocation Assistance - Yes **Education and Experience** + High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation. OR + 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Maintaining Guest Services and Front Desk Goals** + Manages day-to-day operations, including group arrival, registration, VIP registration, and check-out. + Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. + Supervises staffing levels to verify that guest service, and operational needs are met. + Verifies that there is regular on-going communication with associates to create awareness of business objectives and expectations, recognizes performance, and produces desired results. **Supporting Management of Front Desk Team** + Provides coaching and written or verbal documentation of positive and or corrective feedback to Front Desk associates + Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence. + Communicates verbally and in writing, with all level of associates and guests that epitomizes the Marriott Vacations Worldwide Service Culture. + Maximizes productivity, and identifies problem areas and implement solutions. **Conducting Human Resources Activities** + Uses all available on the job training tools to train new hires and provide follow-up training as necessary. + Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. + Schedule associates to business demands and for tracks associate time and attendance. + Ensures associates understand expectations and parameters. + Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. + Observes service behaviors of associates and provides feedback to individuals. + Ensures associate recognition is taking place on all shifts. + Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. + Participates in associate progressive discipline procedures. + Review associate satisfaction results. + Participates in interviewing and hiring of team members with the appropriate skills. **Ensuring Exceptional Customer Service** + Provides services that are above and beyond for customer satisfaction and retention. + Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. + Responds to and handles guest problems and complaints, taking corrective action as necessary including pass down **Managing Projects and Policies** + Maintains Knowledge of and assists in all emergency procedures as required. + Follows and enforce all resort credit policies + Supervises daily Front Desk shift operations and monitors compliance with all policies, standards and procedures. + Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). **Supporting Human Resource Activities** + Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. + Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. + Brings issues concerning associate satisfaction to the attention of the department manager and Human Resources. + Monitors Daily performance of Front Desk staff. Supervision duties include hiring, training, scheduling, assigning daily tasks, evaluating performance and terminating. **Additional Responsibilities** + Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. + Analyzes information and evaluating results to choose the best solution and solve problems. + Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. \#LI-MM1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture