Description A thriving hospitality company in Escondido is hiring a Front Desk Operations Supervisor to oversee daily front desk operations and ensure excellent guest experiences. This hands-on leadership role involves supervising front desk staff, managing scheduling, and maintaining operational efficiency. If you are passionate about hospitality and enjoy managing a team, this opportunity could be the perfect fit for you! Key Responsibilities: + Oversee all front desk operations, including providing support to guests and resolving issues promptly. + Supervise and train front desk staff to ensure a high standard of service is consistently delivered. + Maintain staff schedules and coordinate coverage to meet operational needs. + Handle guest check-ins, check-outs, and reservation inquiries with professionalism. + Monitor front desk processes and identify areas for improvement to optimize workflow. + Address and resolve customer service concerns or complaints in a timely manner. + Collaborate with other departments, including housekeeping and reservations, to ensure smooth operations. Requirements + 2+ years of experience in front desk or guest services roles, with at least 1 year in a supervisory or leadership capacity. + Strong organizational and multitasking abilities. + Exceptional communication and customer service skills. + Proficiency in front desk software and systems (e.g., Opera, PMS systems). + Ability to work flexible hours, including evenings, weekends, and holidays. + Bachelor’s degree in Hospitality Management is preferred but not required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .