About TFG:

Who we are is because of our people. They are our greatest asset.  TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands.  We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry. 

We’re the designers, the makers, the shakers and the teams behind the scenes. 

Are you with us? 

About the Brand/Division:

As part of the People Shared Services, we provide excellent service and employee experience to over 30,000+ employees across Africa. The Front Desk Processor will identify, process and resolve employee and customer queries/requests by delivering a first class customer service experience by remaining committed to treating customers fairly and with integrity.

Key Responsibilities:

Resolve first Line requests which are not intended for the Fuse by redirecting to the appropriate function; Ensure accurate capturing of Customer information including the classification and categorisation of a request as well as the correct assignment to the relevant team to ensure quick and efficient resolution; Process all relevant Service administration requests across the Fuse including requirements such as: Providing General Admin support across Fuse Service Management; Assisting across all channels (email, telephone and social media) for all frontline services within the Fuse as volumes dictates; Completing all processes and activities in line with the SLAs for the Finance and NMP (Non-Merchandise Procurement) Services

Qualifications and Experience:

Min of 1 year in customer service /query management function  Min of 2 years Administration experience  Experience working in a customer service call centre environment, Finance and data processing  Experience working in a customer service call centre or shared services environment  A Basic understanding of Finance functions and processes  Experience in shared services (advantageous)  Qualification in Finance (advantageous) 

Skills:

Excellent skills in MS Office (Word, PowerPoint and Excel)  Problem solving  Ability to multitask  Ability to work independently  Ability to work under pressure  Ability to plan and organise 

Behaviours:

Applies market and business insights in order to drive organisational objectives  Effectively works with others to achieve shared goals  Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation  Develops plans and prioritises initiatives that align to the organisational goals and objectives  Understands and navigates dynamics created by processes, systems, and people  Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment  Interprets and simplifies complex and contradictory information when resolving organisational problems Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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