About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.

Join Our Team

Four Seasons Hotel San Francisco at Embarcadero is looking someone who can do tasks of a hybrid position of two positions: Full-time Front Desk Receptionist/Concierge who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!
 

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity: 

Front Desk Receptionist/Concierge

Who We Look For: 
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Responsibilities for Front Desk Receptionist:
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.

Check in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.

Check out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.

Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone.

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Accept reservations, changes and cancellations in the absence of Reservations Department Staff.

Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Responsibilities for Concierge:
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Works harmoniously and professionally with co-workers and supervisors.

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Stores and retrieves guest luggage and packages.

Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Minimum Qualifications:

Previous luxury hotel front desk/concierge experience preferred.

Must have excellent customer service and guest contact skills.

Ideal candidates will be outgoing and enjoy helping others.

Candidates with a degree in hospitality, or similar, are preferred.

Ability to quickly and positively establish rapport is required.

Above average communication skills - both written and oral - are required.

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

You must possess the ability to work in a high volume operation.

You must also be able to multi-task and complete tasks by  established deadlines.

You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

Hourly Rate of $ 32.66 as a Front Desk Receptionist

Hourly Rate of $ 38.52 as a Concierge

Complimentary employee medical, dental & vision insurance plans

401k Retirement plan

8 weeks of New Parental Leave Pay

Fur Baby/Pet Insurance

Inclusive and diverse employee engagement & recognition events all year-round.

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

Paid holidays, vacation & sick days

Laundered Employee Uniform

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-276-9888.

 

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf