Job Overview:
Front Desk Representative is a key member of the FirstService Residential (FSR) team and provides superior customer service, possesses detailed knowledge of company policies and procedures, and performs essential functions as they relate to the maintenance and accessibility of FSR’s head office. The Front Desk Representative has the competency and intrapersonal skills to work independently and with minimal direct supervision and possesses strong communication, telephone, and customer service skills. The individual must be detail oriented and able to multitask.
Your Responsibilities:
Demonstrates excellent customer service, communication, and time management skills
Greets employees, guests, and visitors when covering the reception desk
Provides front desk and phone assistance for all visitors and/or callers
Resolves and follows up on all complaints/issues from callers or visitors
Forwards calls and/or takes messages for all FSR employees as needed
Routes owner and resident calls to the call center or other FSR third party service providers as necessary
Receives, logs and routes packages as necessary
Routes all incoming faxes and bills properties accordingly
Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
Researches returned mail, documents address updates, and resends mail if necessary
Scans and uploads ACC forms; informs association manager
Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
Updates Front Desk manual as needed
Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
Scans documents as time permits or as the need arises (typically on behalf of association managers)
Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
Follows safety procedures and maintains a safe work environment
Ensures homeowner documents are properly disposed of to prevent identity theft
Responds to all scheduled and unscheduled situations in a timely and efficient manner
Cleans kitchens/break areas and washes coffee pots at the end of each day
Dresses professionally and maintains a well groomed and polished look at all times
Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
May be assigned other duties by management
Skills & Qualifications:
Education/Training: High school diploma or equivalency preferred. College-level courses in business or hospitality preferred.
Experience/Knowledge: Two (2) to three (3) years of industry experience preferred. Excellent computer skills. Proficiency in MS Office required. Excellent customer service skills. Must possess strong interpersonal, verbal and written communication skills. Excellent telephone manner with clear, concise and professional communication skills in English required. Must have strong organizational and prioritization skills and be action and detail oriented. Must be able to multitask in a fast-paced, dynamic environment. Must be flexible, self-motivated, proactive and a team player. Must type at least 40 words per minute.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $20 / hour
Disclaimer:
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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