Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community.
Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter, Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.
Position Summary:
The Physical Therapy Front Desk Receptionist greets each patient in a warm, professional manner as they enter the clinic. Gives appropriate forms to new patients and updates forms as necessary for established patients. Collects patient co-payments and any past due balance at check in; enforces office financial policies. Scans patient’s insurance card and identification card. Makes patient appointments in a timely manner. Maintains therapist schedules to ensure that all slots are full. Completes registration process when patient arrives for appointment. Verifies benefits and eligibility; obtains authorizations for treatment. Serves as a liaison between the patient and medical support staff. Files and scans charts as necessary. Takes messages appropriately.
Major Position Responsibilities:
The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.
Maintains a safe, clean working environment, including unit based safety and infection control requirements. Manages the flow of patients to ensure that therapists avoid excessive waiting time Answers phones, schedules appointments, verifies benefits and obtains prior authorizations Obtains demographic patient information for the medical record, including address, responsible party, emergency contacts, phone numbers, employer and billing information Assembles and prepares charts for use by therapists Maintains an accurate filing and labeling system so that medical charts can be easily retrieved Inputs each patient’s clinic visits into the billing system Ensures that all charge tickets are completed with appropriate information Ensure that all clinic forms are in adequate supply Ensures that waiting area and front office are need and presentable Communicates with Director regarding issues that may affect the effectiveness, efficiency of patient care Implements and enforces financial policies, including collection of co-pays and balances Promotes excellent personal relations and communication with all patients and members of the clinic staff Files all paper in charts and scans chart into document manager Performs miscellaneous job related duties as assigned Makes every attempt to reduce expense & maximizes productive & revenue Onboarding and training of new Front Desk ReceptionistsQualifications:
Knowledge of medical office procedures; including scheduling, verifying benefits, obtaining authorizations.Ability to schedule patients; minimizing holes in the schedules.Working Knowledge on report preparation, correspondence using correct grammar, spelling and punctuation.Working Knowledge of how to competently use Microsoft Office.Answers phones in a pleasant manner, obtaining necessary information for messages on appropriate forms.Maintains and accurate filing system and labeling system so that medical charts can easily be retrieved.Able to enforce financial policies such as collecting co-pays and balances.Demonstrates positive attitude in support of necessary change.Able to perform weekly chart audits for expired authorizations, prescriptions and absenteeism.Able to read, understand and follow oral and written instruction.Ability to establish and maintain effective relationships with patients, employees and the public.Prior experience working in a similar setting preferred.Exceptional skills in organization and communication with health care providers and patients.Education:
High school diploma or GED, required.Prefer a 2-4 year business degree or graduate from medical receptionist program.
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.
*Salary/Hourly Wage range based on experience.
To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception/deferral.)
TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.
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