Summary: Provides excellent service to all hotel guests by checking guests in and out of the hotel, answering guest questions and resolving guest concerns in a positive manner.

Essential Functions:

Welcomes guests by initiating conversation with a friendly greeting and maintaining a positive and upbeat attitude throughout the guest interaction Builds relationships with guests by smiling and making eye contact and answering all guest questions in a thorough manner Explains and processes guest check-in and check-out procedures in an efficient and accurate manner Promotes the property by offering information regarding current promotions, facilities, and property services Assigns guests rooms in accordance with current policies and procedures Manages cash flow in assigned bank and performs account postings Upon completion of each guest interaction, checks for guest satisfaction, and if a problem exists, resolves the issue or personally transitions the guest to the person who can best resolve the problem Expresses appreciation to the guests for their business and extends positive parting remarks Remains neatly groomed and wears the appropriate uniform that is complete, clean, and in good condition (including nametag) During conversation with guests, ensures the guests’ name is used, pertinent dates and times pertaining to the guests’ stay are discussed, make casual conversation when appropriate and invite the guests back Performs other duties as assigned