JOB SUMMARY

Provide supervisory assistance, support and job knowledge to the various front office positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Supervise day-to-day activities of the front desk clerks and rack clerks Perform pre-shift briefings for all front desk personnel Handle any guest complaints/problems Assist with group and VIP arrivals/departures Review and make recommendations regarding scheduling Act as the liaison between the other front office departments regarding requests for service from the hotel guests Monitor rooms available and the placement of guests Recommend and assist with the implementation of policies and procedures Adhere to Payment Card Industry Security Standards (PCI Compliance) Maintain established procedures of the front desk Monitor clerk overages and shortages Train new and existing front desk clerks Assist guest services area when required Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests Monitor upsells through LUXE for agents Assist with front desk kiosks to make sure they are working correctly Ensure area is neat and fully stocked at the end of shift Perform periodic reviews and counseling of employees as needed Achieve daily maximum occupancy levels Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent communication skills with the ability to read, write, and communicate verbally in English Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours  Decision-making skills Understand and comply with all company and departmental rules, regulations, policies and procedures High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Must be able to respond to visual and aural cues Must have manual dexterity to operate all office equipment  Must be able to maneuver around office and property Must be able to lift and carry up to 30 pounds  Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job  Office environment may include variable temperature and lighting levels

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.