Hotel: 

Hilton Charlotte Airport

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose: 

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed: 

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments: 

Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed; 

Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed; 

Develop and maintain relationships with employees, return guests and group contacts;   

Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;  

Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment; 

Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies; 

Be proactive in the greeting of guests in a friendly and warm manner;  

Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback; 

Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;  

Assist in recruitment process with interviewing candidates; 

Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and  

Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

 

Required Prior Experience: 

At least one (1) year of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination. 

Preferred Prior Experience:

Hospitality industry experience strongly preferred 

Required Education: 

High School Diploma or equivalent 

 

Preferred Licenses/ Certification: 

Valid state driver’s license and adhere to all company guidelines regarding moving violations.  

 

Required Technology: 

Use computers and computer systems (including hardware and software) to enter data, or process information 

 

Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of schedule shift 

 

Other: 

Flexible to working days, early mornings, evenings, weekends and holidays 

 

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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