Job Overview:

  

Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.  

 

 

Your Responsibilities:

  

Oversees and schedules all Front Desk staff for building.  Maintains schedules and timesheets/cards for payroll purposes.  Keeps track of activity logs, incident reports for the Manager’s review.  Provides training for all new hires assigned to property.  Assists in investigations, tape/log reviews for any unusual incidents.  Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.  Demonstrates excellent customer service, communication, and time management skills.  Monitors Emergency Response System.  Greets and directs residents, guests, and invitees.  Monitors and controls Electronic Security Control Systems.  Responds to emergency situations in a timely and efficient manner within hours of notification.  Monitors and controls access to the building.  Maintains daily log, records, and forms.  Resolves and follows-up on all complaints/issues.  Maintains a safe and secure environment throughout the building/property(s).  May be assigned other duties by the on-site property manager.  Follows safety procedures and maintains a safe work environment. 

 

 

Skills and Qualifications:  

 

High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred.  Command of information system hardware/software is preferred.  Effective written and verbal communication skills.  Multiple language fluency is desirable.  Strong customer service, communication and interpersonal skills required.  Ability to navigate the property/building quickly and easily as required to meet the job functions.  Complete all required forms.  Ability to work extended hours and weekends based on project requirements.  Ability to respond to emergencies and callouts in a timely manner.  Communicate, receive, and exchange ideas and information by means of the spoken and written word.

 

 

Physical Requirements:

 

Ability to lift 30 – 50 lbs.  Work in an upright standing or sitting position for long periods of time.  Handle, finger, grasp and lift objects and packages. Reach with hands and arms.

 

Disclaimer:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

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