The Pharmacy Technician will be responsible for performing data entry and patient registration, resolving of third party rejects and responding to high volume customer inquiries. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department. Job Responsibilities + Using prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. + Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. + Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. + Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to upper level staff as appropriate. Minimum Qualifications + High School Diploma OR GED REQUIRED + Current AZ Pharmacy Technician or Trainee License/Registration through the State Board of Pharmacy is REQUIRED + Some pharmacy technician experience in a retail or call center environment highly preferred + Prior experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction highly preferred + Must be computer literate and be able to type at least 35 WPM Schedules/Shifts The work hours are from 8 AM to 4:30 PM OR 9 AM to 5:30 PM, Monday through Friday, with overtime available on Saturdays after a 4-week training period. The 4 week training will be from 8 AM to 4:30 PM M-F. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.