$13.00 - $14.00 an hour Position Title: Front End Supervisor Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Essential Functions: + Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. + Ensures friendly, efficient and professional customer service. + Ensures compliance with established sales and security policies and procedures. + Investigates and resolves customer complaints in a timely and professional manner. + Assists customers with product location and detailed information when needed. + Plan and prepare work schedules to include lunch and vacation. + Performs cashier “check-outs” and operates register, when needed. + Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions. + Assists checkers in comparing customer receipts to items on cart to avoid losses. + Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies. Other Responsibilities: + Performs other work-related duties as required and assigned. Education, Experience and Skills Required: + Bachelor’s Degree, OR + High School Diploma of GED with at least 4 years experience in customer service or related field, OR + Any appropriate combination of education and experience. + Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. + Ability to effectively present information and respond to questions from managers, clients, and general public + Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume. + Effective oral and written communication skills. + High level of interpersonal skills to handle sensitive situations. + Commitment to company values and strong customer orientation. + Computer Literacy Physical Requirements: + Lift/Carry Abilities (measured for maximum or average load) + Lift – 50 lbs + Carry strength (50’ or less) – 50 lbs + Frequent lift/carry (> 12x/hour) – 50 lbs + Constant lift/carry (> 30x/hr) – 20 lbs + Physical Aptitudes (rated based on level of skill involved) + Agility/dynamic balance 80-119% + Finger dexterity – 80-100% + Manual dexterity – 80 – 100% + Posture Tolerance (rated based on frequency or time involved) + Stand/walk – constantly + Reach above shoulder level – occasionally + Twist/turn head – occasionally + Bend over/stoop – occasionally + Climb steps/ladder – occasionally + Kneel/squat - occasionally Work Environment: + For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store. Acknowledgement: I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.