SUMMARY

The County Market Front End Supervisor is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionMaintains customer satisfaction by providing solutions to concerns Learns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themUnderstand all aspects of the cashier/bagger positionSupervises Front End cleanliness and organizationControls traffic flow on the front end Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Follows all store and department policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

KEY ATTRIBUTES

Customer service skillsLeadership skillsCommunication skillsHonest/Integrity Money handling skillsAbility to multi-task

SUPERVISORY RESPONSIBILITIES

Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct workAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)

 

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports and business correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladderUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

Lift and/or move up to 50 pounds         

Occasionally (Less than 1/3 of the time)

SitClimbBalanceOverhead liftingCrawlSmellLift and/or move up to 75 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

 

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location