ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Front of House Coordinator who will coordinate and schedule Front of House staff in order to fully support and successfully service events in the Saenger Theatre by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Digitally create and distribute monthly staff schedules for all Front of House positions, including volunteers.
Utilize survey results to assign staff and produce monthly schedules for all Front of House positions, ushering and ticket taking
Communicate directly with Front of House staff, including but not limited to work scheduling, scheduling updates, concerns, and other related questions
Produce an informational sheet for each hosted event and distribute to all scheduled employees in advance of the event.
Following an event, scan Show Sheet, timesheets, and House Manager report and upload into the applicable Event File
Assist Marketing Manager with lobby signage or slideshows when needed
Plan, coordinate, and oversee selling of merchandise and VIP functions, as needed
Assist Marketing Manager with communicating event demands and information for facility events to staff
Performs other duties as required and/or assigned
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be organized
Must have excellent verbal and written communication skills
Excellent interpersonal, customer service, problem-solving, and analytical skills are required
Able to adapt to changes in work environment, managing competing demands, frequent changes, delays or unexpected events, multi-tasking skills
Education and/or Experience:
High School Diploma or GED required
Prior experience in event management/coordination in a service industry field is strongly preferred
Experience with Adobe Creative Studio, Canva, or other understanding of graphic design preferred, but not required.
Computer Skills:
Possess strong computer skills and extensive knowledge of Microsoft Excel, Word, and Outlook
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk/stand extensively, kneel climb stairs, balance, and maneuver throughout the various areas and surfaces of the venue
Must be able to lift and/or move up to 25 pounds or occasionally more with assistance
This position may require work inside and outside of the building
Must be able to hear and speak English
Must use a two-way radio
Must be able to work extended and/or irregular hours, including days, nights, weekends, and holidays, as needed
NOTE:The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities,
Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.