Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Job Specific

Ensures ease of guest check-in by inputting wholesale, group and VIP reservations thoroughly and accurately by timeliness in confirmation response (24 hour turnaround-Wholesale/3 hour turnaround-VIP)Ensures appropriate billing information is placed on necessary reservations to ensure the ease of guest check-in and check-outMaintains a 90% call service level on all calls incoming through the switchboardReserves complimentary certificate and team member reservationsAssists group guests as they call for information or changesMaintains updated confirmation of reservations on designated e-commerce accounts.Completes the sale and delivery of Loews Orlando gift certificatesCompletes reports as assigned.Troubleshoots any reservation challenges that may arise until a resolution is foundMaintains a prompt response on all Preferred Desk Voicemail, email and fax.Maintains accurate and organized group, wholesale and VIP files.Maintains accurate reference information for the reservations staff (ie: non-allotment wholesale availability calendar)Maintains a neat and organized reservations officeMaintains reservations office supply parsMaintains positive and strong relationships with wholesalers, groups, and any additional means of business contacts that are encounteredMaintains an open line of communication with hotel reservations office, revenue management and CRO.Process and file credit card authorizationsCompletes daily cancellation, deposit required, virtual suite, and OTA reportsMaintains an average shop score of 80% or higherMaintains an average available phone time of 80% or higherOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual mattersIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standard