Front Office Associate – AdventHealth Georgia

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Mon-Fri 8am-5pm

Location: 2112 Shorter Ave, Rome, GA Suite 240

The role you’ll contribute:

The Front Office Associate works under the direct supervision of the Front Office Coordinator, Office Coordinator, and/or Practice Manager, and in cooperation with other office staff in assisting with safe and effective patient care in compliance with established standards and protocols.

Responsible for all front office functions including patient registration, check-in, check-out, collecting copayments, deductibles, and any other patient owed account balance at both check-in and check-out, appointment schedule, answering and directing incoming telephone calls, filing, medical records, and all other duties as assigned by their direct supervisor and/or Practice Manager.

Additional responsibilities include compliance in ensuring all required patient paperwork has been received, completed, updated, and filed into patient record, in accordance to the clinic, Adventist Health Systems, and any other state and/or federally mandated requirements.

The value you’ll bring to the team:

Greets all patients and visitors with a smile in a prompt, courteous, and helpful manner.

Patient Registration Paperwork – New Patients:Ensures all patient paperwork is completed either prior to or upon patient check-in and prior to patient being seen by provider.Ensures all paperwork is scanned and/or uploaded into patient account/electronic health record (EHR) in a digital format.

Patient Registration Paperwork – Established Patients:Ensures all patient paperwork is up to date either prior to or upon patient check in prior to patient being seen by provider at each visit.Insurance and Federal Mandates include this information be updated at each visit and/or annually.Prints patient profile page from system and gives to patient upon check-in to ensure patient insurance and demographic information is correct and updates information in computer system.

Schedules patient appointments for appropriate clinic and/or provider.This includes all new patients, established patients, follow up appointments, and any/all other appointments within the office as appropriate including lab, x-ray, nurse visits, allergy shots, other office based diagnostic, and so forth.

Obtains and maintains the patient’s current insurance information. This includes obtaining, viewing, and/or scanning patient’s insurance card(s) into the EPM system and updating patient’s insurance information in EPM system (including entering insurance effective and termination dates).

Obtains and reviews patient verification through appropriate identification.This includes viewing and/or scanning patient identification (such as driver’s license) into the EPM system at each visit.

The expertise and experiences you’ll need to succeed :

Minimum qualifications:

Minimum of a high school degree or equivalent

Proficiency must be attained via on-the-job training and orientation within three (3) months.

Minimum six (6) months customer service experience in medical office. Graduation from a vocational or other technical school with training or apprenticeship.

Preferred qualifications:

Certification in Front Office Administration, preferred.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Redmond

Schedule: Full-time

Shift: 1 - Day

Req ID: 25005653

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.