Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff. Schedule patient appointments and provides appointment reminders. Liaison between medical professionals and patients. Answer telephone calls in a professional and courteous manner with minimum rings. Route phone calls and handle enquires efficiently and courtesy. Receive and convey messages verbally, email and in writing. Welcome patients and visitors in a polite and courteous manner. Monitor patient flow in department. Answer non-medical questions for patients. Organize and manage workflow. Monitor and maintain supplies and forms. Maintain supply of snacks, juices and paper items for food consumption. Coordinate procedure appointments and availability. Optimize patient satisfaction by scheduling service delivery within their preferences. File, scan and fax documents Protect patients’ rights by maintaining confidentiality of information. Comfort patients by anticipating their anxieties and respecting their grief process. Maintain cleanliness of the reception/waiting area. Utilize team effort to accomplish related tasks as needed. Receive diagnostic testing results, recording and distributing results promptly. Help patients in distress by responding to emergencies. Perform other duties as required.