JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Competencies:

▪ Excellent communication skills.

▪ Strong customer service drive.

▪ Pro - active problem-solving skills.

▪ Exceeding customer satisfaction

▪ Excellent time management/ Able to work flexible hours

▪ Quick learner and ability to motivate self & others

▪ Proven working experience as a lobby manager/ FM industry.

▪ Confidently able to present to clients.

▪ Hands-on experience in using visitor management software and MS office.

▪ Strong team player within a customer service team environment.

▪ Providing flawless, upscale, professional service

▪ Adaptable, composed, flexible with strong Mental Resilience

Responsibilities:

▪ Key Operations delivery

▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure

pleasant experience to all visitors.

▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services

for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in

absence of guest relation officers.

▪ Assist in sending clients/visitors messages or faxes and self-check-in.

▪ Assisting with special needs for visitors with disabilities.

▪ Having prior information of arriving clients/visitors and ensure all necessary arrangements

are done as per requirement, follow up in case guests are not picked up from hotel.

▪ Co-ordinate with night shift front office executive to ensure details of large parties are

received and badges are ready for allocation on arrival

▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and

communicate to next level or as per escalation matrix.

▪ Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are

in working condition

▪ Ensure all relevant communication is updated and displayed at all times, at the Front office,

as per the guidelines given by SDL.

▪ Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in

proper grooming and behavior.

▪ Ensure all equipment and hardware at the Front Office is working and there is zero downtime.

Escalate to next level as necessary for rectification.

▪ Operates the front office computer system to assist front office attendants

▪ Aid in general administrative activities and to Helpdesk as required.

▪ Ensure FOE handles all incoming and outgoing calls in professional & polite manner.

Co-ordinates with all departments to address the all the concerns/event

management/flower arrangements to maintain Front Office functions properly.

▪ Ensure Accenture specific processes/manual is followed

▪ Manage/track amount collected for temporary badges.

▪ Ensure compliance of regulations/requirements of JLL management.

▪ Participate in Emergency Evacuation procedures including crisis management and business

continuity.

▪ Develop the necessary policies and procedures required for all functions within the scope of Front

Office.

▪ Responsible for ensuring availability of safety and Accenture directory signage.

▪ Preparation of all required reports/participation in internal/external audits.

▪ Ensure training of front office /GRE staff as per relevant training calendars

▪ To discuss all matters that needed to follow up with the next shift front office executive approving

and managing the roster

▪ Govern overall performance of Front office executive & Guest relation executive as per defined

roles & responsibilities.

Budget: INR. 4 Lakhs PA CTC 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.