Company Description

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.

Job Description

The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU'LL DO....

Develop the front office team to deliver personal service that exceeds guest expectations.Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operationEnsure the accuracy of data in all systems and provides the necessary daily reports for all departmentsManage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activitySet ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levelsMonitor the performance of the team and give regular feedback through meetings and appraisal methodsLead the recruitment efforts for the Front Office teamManage all costs related to the front office department to agreed budgets and forecast levelsResponsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktakeResponsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance teamTo play an active role in projects that involve the development and evolution of the Front Office teamTo assist the Director of Front Office and General Manager to manage any changes in hotel proceduresResponsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs.Oversee Payroll for all Front Office team membersEnsure all members of the team follow the rules, do their best, for The Hox, and love their jobsPlay a key role in team development and trainingYou’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alikeOversee departmental scheduling, hiring, and performance management

WHAT WE'RE LOOKING FOR...

You have4-5 years of Front Office experience, including managing a teamYou execute. You get things doneYou are scarily organizedYou have a keen eye for detail and love to share your notes and feedbackYou know how to crack the whip, but make people feel good at the same timeYou’re a natural host and can make guests and team members feel at home in our hotelYou’re an Opera wiz and can take a lead role trainingYou’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right timeYou are humble. There are no egos, and no dramaAbility to take ownership of issues, solve problems and make effective decisionsAbility to learn quickly and adapt to The Hoxton’s unique cultureYou’ll work positively and collaboratively to achieve the highest standards of delivery at workYou’ll live and breathe each of The Hoxton’s leadership behaviors

WHAT IN IT FOR YOU....

Join an established brand within a fast-growing company committed to not just building hotels but building a global brandPTO, great healthcare, competitive pay and rewards for going the extra mile and living our valuesExcellent discounts across the global Ennismore family for you and your nearest and dearestPlenty of opportunity to progress and change it up as part of a global family of brandsTraining to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. True Facts.

The Company participates in E-Verify

Qualifications

PERSONAL ATTRIBUTES

Excellent communication skills in EnglishAbility to work well under pressure, focus on details, think clearly, analyze and resolve problems, exercise good judgment, always with calm and composureStrong working knowledge of budgets, forecasting, profit and loss statementsAbility to train and motivate individuals, creating and maintaining a cohesive teamGood computer knowledge; able to use property management systemSolid interpersonal skills; able to ascertain and effectively address guest/employee needsAbility to ensure security and confidentiality of guest and hotel informationAbility to work with constant interruptions with a high degree of professionalismAbility to prioritize and organize work assignments; delegate workAbility to direct performance of staff and follow up with corrections where needed

QUALIFICATIONS

Degree from School for Tourism & Hotel Management

EXPERIENCE

Minimum 3 years’ relevant experience with at least 1 year at a management level in a 5* or luxury hotel.
Additional Information

All your information will be kept confidential according to EEO guidelines.