Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more!

What will I be doing?

As a Front Office Manager you will be responsible for driving company success through performing the following tasks to the highest standards:

Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied Responsible for assisting with training and direct new department employees Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied Work in conjunction with accounting to maintain and minimize levels of account receivables Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests’ expectations Ensure the timely completion of performance appraisals Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!