**Hotel:** Lincoln Embassy Suites Front Office Manager Full time **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence** _Join us at the_ **_Embassy Suites by Hilton Lincoln_** _located downtown, a few short blocks from Memorial Stadium the home of the Nebraska Cornhuskers, and the bustling nightlife in the Historic Haymarket District. The University of Nebraska-Lincoln is nearby along with the Lied Center for Performing Arts._ _Our property offers_ **_FREE_** _associate meals and travel perks including Hilton Hotels Worldwide & Atrium Traveler Discounts. Public transportation is just around the corner, making for a stress-free commuting experience. We offer a comprehensive total compensation package that includes employer paid life insurance, competitive wages, a variety of health insurance options, dental, vision, short- and long-term disability, accident and critical illness insurance, health savings account, flexible spending account, time off accruals, and a 401k retirement plan with an employer match._ _Come join us today and be a part of making a difference for each external guest and internal guest alike!_ **_Go Big Red!_** **Primary Purpose:** The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. **Work Performed:** The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: + Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline + Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate; + Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships; + Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner; + Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; + Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards; + Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance; + Recommendand implement approvedchanges that could improve service and increase operational efficiency; + Ability to serve as Manager on Duty;and + Any and all other work as required to complete the primary purpose of the position. **Qualifications:** **Required Prior Experience:** Minimum 2 years of hospitality, front desk experience, Minimum 2 years of prior supervisory experience **Preferred Prior Experience:** 2 years of night audit experience **Required Technology:** Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams **Physical:** Able to lift 50lbs occasionally Able to lift 10lbs regularly Able to stand/or walk for duration of scheduled shift **Other:** Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events __________________________________________________ When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: + **Daily Pay** + **Significant Travel Discounts on Marriott and/or Hilton properties** + **401k Plans** + **Medical Insurance** + **Other property specific benefits** Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _____________________________________________ **_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._** **_Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._** **_Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales._** **_Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación._** **Notice of candidate Privacy Rights:** **https://atriumhospitality.com/privacy-policy/** Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**