Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Discover the best spot to meet, greet, dine, and relax in the Energy Corridor. Find easygoing sophistication everywhere you look at Hyatt Regency Houston West and make us your go-to gathering hub to explore the city’s best like CityCentre, world-class shopping and dining, tree-lined streets and verdant parks. From the moment you walk under the vaulted ceilings of our atrium, you know you’re in the right place for a memorable experience. And with 25,000 square feet of versatile event space—including the elegant Texas Ballroom, our hotel is ideal for business and social gatherings. At the Hyatt Regency Houston West we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hyatt Regency Houston West with Pyramid Global Hospitality can mean for you! Overview We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel and to provide exceptional levels of service throughout our guests' stay. The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team and bell staff. The Front Office Manager will ensure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to. Your Role: Always manage all aspects of front office operations. Oversee schedules of team members being made correctly to ensure proper coverage. Monitor the performance of AFOMs and recommend corrective and disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. Alert senior management and partner with them for potentially serious issues. Ensure all staff are professionally trained by the AFOMs and have the tools and equipment to conduct their job functions effectively. Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints and ensure the Implementation of appropriate service recovery gestures to ensure total guest satisfaction. Ensure service is up to par and expectations met for VIP, or special needs or requests and follow up on execution. Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Partner with AFOMs to manage labor costs and expenses within budget. Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes, and specifications. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Conduct inspections of the front office and immediate public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Train appropriate staff to serve as a central communications point during emergencies/crises. Promote teamwork and quality service through daily communication and coordination with other departments. Partner with DOE in ensuring all team members have access to and use HOT SOS for work orders. Will serve as manager on duty as required. Qualifications Bachelor's degree in Hotel Management, Business Administration, or related field preferred plus 2 or more years as an Assistant Front Office Manager experience required or a minimum of 3 years experience as an AFOM including guest services experience. Experience in the Opera system is a must and experience in Hyatt Systems is a plus. Must speak fluent English. Other languages preferred not required. Please be advised, that we are a large full-service hotel, and as such this position requires extended periods on your feet with frequent long walks around the internal areas of the hotel along with considerable physical activity continuously, up to and including entire shifts. Excellent Benefits! 401k after 90 days, company match to 4% Medical/ Dental/Vision Insurance– eligible after 90 days Company-paid Life Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Vacation and Paid Time-Off Policies Hyatt Hotel Discounts Worldwide Pyramid Global Hospitality Discounts Pyramid Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.