Overview Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency. Responsibilities + Handle all training with associates to ensure Omni Standards. + Communicate with all department managers on continuing basis. + Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. + Be very familiar with the hotel computer system for training maintenance and trouble shooting. + Complete weekly supply inventories to ensure adequate pars of such. + Complete rate discrepancy report and make needed changes. + Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. + Prepare group information sheets. + Complete check-out with balance report. + Complete credit check daily. + Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. + Assure knowledge and training of Marketing Programs of company and hotel. + Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications + Previous luxury hotel experience strongly preferred within Guest Services or Front Office + Previous Front Office Leadership experience required. + Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. + Ability to stand for the entire scheduled shift. + Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. + Knowledge of Property Management Systems and related computer programs + Strong knowledge of Microsoft Office Software Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-FL-Amelia Island Posted Date6 hours ago(1/22/2025 10:58 AM) Requisition ID 2025-118649 # of Openings 1 Category (Portal Searching) Front Office Operations