Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Hotel Front Office Manager oversees the daily operations of the front desk, ensuring exceptional guest service and efficient administrative processes. They lead the front desk team, manage reservations, handle guest concerns, and coordinate with other hotel departments to ensure a seamless guest experience.

 

Key Responsibilities:

 

Guest Services & Operations:

Supervise front desk activities, including check-ins, checkouts, and guest inquiries. Ensure a warm and welcoming experience for all guests, recognizing and thanking IHG One Reward Members for their loyalty. Address guest complaints and resolve issues efficiently. Maintain a high level of customer service and ensure guest satisfaction.

Staff Management & Training:

Recruit, train, and schedule front desk staff. Monitor staff performance and provide coaching for improvement. Monitor and ensure quarterly IHG One Reward enrollment targets are achieved. Conduct meetings with front desk staff to communicate policies, updates, and goals.

Reservations & Revenue Management:

Oversee reservation systems and ensure accuracy. Work with the revenue management team to optimize room occupancy. Monitor room availability and coordinate with housekeeping to ensure readiness.

Financial & Administrative Duties:

Manage front office budgets and control costs. Handle billing, payments, and financial transactions.

Coordination & Compliance:

Collaborate with housekeeping, maintenance, and other departments for smooth operations. Ensure adherence to hotel policies, safety regulations, and industry standards. Implement and maintain front desk procedures and technology systems.

Qualifications & Skills:

Bachelor's degree in Hospitality Management or a related field (preferred). Proven experience as a Front Office Manager or in a similar role. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel management software (e.g., Opera, PMS systems). Ability to work in a fast-paced, customer-focused environment.

Work Environment & Schedule:

Requires flexibility to work evenings, weekends, and holidays as needed. Fast-paced hotel setting with frequent guest interactions.

This role is critical in ensuring a positive guest experience while maintaining efficient hotel operations.

What You Bring: 2 years of management experience in hospitality or similar industry. Bachelor's degree is preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to read, write, and verbally communicate effectively and professionally. Experience with Opera and Microsoft Office Suite is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed.  

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

 

Be Yourself. Lead Yourself. Make it Count.