Compensation: $46,100 - $62,200 / year

The opportunity

Delaware North Parks and Resorts is hiring a Front Office Manager to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Apply to join our collaborative team today.

Pay

Minimum – Anticipated Maximum Base Salary: $46,100 – $62,200 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

. What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts What will you do? Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programs Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries Responsible for managing all front office software and hardware systems and become an expert on the property management system Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success Coordinate with support managers for compliance of policies, merchandise mix and inventory More about you Minimum three years’ front desk operations experience Written and verbal communication skills Demonstrate initiative, leadership and team building skills Ability to manage frequent change, good time management and the time of team members Ability to hire, train, and develop team members Willingness to learn and train company operating programs No degree required Shift details

Day shift
Evening shift
On call
Evenings as needed
Weekends
Overtime as needed
Split shift
Holidays

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