Are you RED?

You are a hotelier and leader – you know operations, you’ve managed teams of all sizes, you know how to motivate your squad to achieve amazing things, and least of all you understand budgets and profitability

You are passionate – about technology, innovation, creativity, art, music and fashion

You are social – you don’t just understand the latest trends in technology and social media, you are on the leading edge and social technology is part of who you are

You are a change agent – change is part of you, you are part of change. Adaptability and resiliency is in your nature

You are a communicator – face to face or via social media, connecting with others is what you do best

Does the above describe you? Then we want to hear from you! 

Key Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals

Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas

Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals

Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly

Ensures front desk handles billing and cash in accordance with hotel’s standards

Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals

Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel

Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force

Takes active role in recruitment and selection of qualified candidates

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Communicates and reinforces the vision for customer service to all managers, supervisors and employees

Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork

Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees

Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions

Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

Minimum three years in a supervisory or management front office position required

Previous management experience required

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

High school diploma or GED required, bachelor degree preferred

Strong organizational skills, critical thinking skills, problem solver

Strong computer systems skills including; reservations and reporting systems

Strong Microsoft Office suite and reporting system skills

Must work well in stressful, high pressure situations

Must be able to accurately follow verbal and written instructions and communicate effectively

Works well independently or as part of a team

Strong attention to detail

Strong mathematical and organizational skills required

Commitment to exceptional guest service

Willing to work a flexible schedule including weekends and holidays

Adheres to the policies and procedures of the hotel

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other Information

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.  In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.  I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.  Our locations are drug-free and pre-employment drug tests are required.  Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.