**Additional Information** **Job Number** 25040632 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Sao Vincent Laginha Beach, One Marriott Drive, Mindelo, Cabo Verde, Cabo VerdeVIEW ON MAP (https://www.google.com/maps?q=Four%20Points%20by%20Sheraton%20Sao%20Vincent%20Laginha%20Beach%2C%20One%20Marriott%20Drive%2C%20Mindelo%2C%20Cabo%20Verde%2C%20Cabo%20Verde) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Access Hospitality, Development & Consulting. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Ensures the smooth and efficient operation of the Front Office Department including guest arrival and departure procedures as well as guest services. Continuously strives to improve guest satisfaction and financial performance of the hotel, adhering to the service standards defined by the hotel. Responsible for the preparation and update of the Front Office Standard Operational Procedure. Manages all day to day operations in the Front Office department ensuring compliance with all Front Office SOPs, ensuring quality of service and guest satisfaction, as well as meeting the desired financial results. Ensures through effective supervision that all services offered in the Front Office (Front Desk, Concierge, Bell Services, Pabx and Valet Service) are always available and are carried out with the utmost efficiency and courtesy as per the Departmental SOP. Provides services that are above and beyond for customer satisfaction and retention. Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service, as well as excellent service to internal customers at all times. Education: Min. 2 year degree from an accredited university in Hotel & Restaurant Management, Hospitality, Management or related major. Experience: Min. six years experience in the Front Office Department, min. 4 years at supervisory/min. 2 years at managerial level. Other Qualifications: Excellent knowledge of Front Office operations to manage everyday operations and ensure guest satisfaction. Good verbal and written English skills. Should be an efficient team leader with good verbal and written communication skills, should have excellent guest relations, should be a result oriented person, good in planning and coordinating as well as problem solving and decision making. Budgetary analysis capabilities are required. Should have a good knowledge of Microsoft Office programs and other operational programs used in the hotel. _This company is an equal opportunity employer._ frnch1