Front Office Manager - Bristoria
kempinski
Front Office Manager - Bristoria
DescriptionResponsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.
Key Responsibilities- Involvement in budget preparations and responsible for profit & loss.- Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.- Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.- Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.- Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.- Conduct interviews with future employees.Identify training needs, develop and manage performance.- Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.- Manage all operational tasks as well as their respective delegation and follow-up.- Carry out disciplinary actions in line with company procedures.- Re-evaluate work flows to improve and optimize organization.- Implement and evaluate procedures and policies.- Ensure clear communication within departments.- Verify that all information requested by the local police authorities are adhered to and prepared accurately.- Organize regular departmental meetings.- Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.- Conduct daily walk through to ensure quality standards.
Skills, Knowledge and Expertise- Hotel Management School/Courses- Three (3) years relevant experience in a similar position in a renown international hotel brand- Ability to work and communicate in a multinational environment: local language – excellent oral and written skills, English – excellent oral and written skills- Motivating, guiding and empowering skills- Planning, organizational and analytical skills - Excellent communication skills- Computer literacy adapted to the field of Front Office: very good knowledge of Microsoft Office applications, excellent Opera knowledge
Application Deadline: 28 February 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: China - Yangzhou
Reporting To: EAM - Bristoria
DescriptionResponsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.
Key Responsibilities- Involvement in budget preparations and responsible for profit & loss.- Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.- Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.- Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.- Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.- Conduct interviews with future employees.Identify training needs, develop and manage performance.- Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.- Manage all operational tasks as well as their respective delegation and follow-up.- Carry out disciplinary actions in line with company procedures.- Re-evaluate work flows to improve and optimize organization.- Implement and evaluate procedures and policies.- Ensure clear communication within departments.- Verify that all information requested by the local police authorities are adhered to and prepared accurately.- Organize regular departmental meetings.- Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.- Conduct daily walk through to ensure quality standards.
Skills, Knowledge and Expertise- Hotel Management School/Courses- Three (3) years relevant experience in a similar position in a renown international hotel brand- Ability to work and communicate in a multinational environment: local language – excellent oral and written skills, English – excellent oral and written skills- Motivating, guiding and empowering skills- Planning, organizational and analytical skills - Excellent communication skills- Computer literacy adapted to the field of Front Office: very good knowledge of Microsoft Office applications, excellent Opera knowledge
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