Don't miss your chance to be a part of something special at our brand NEW Canopy Hilton property! Join the dynamic pre-opening team at Canopy by Hilton Sioux Falls Downtown and help us make waves in the hospitality industry.  This 216-room property, situated on the Sioux Falls River, will have over 20,000 square feet of meeting space and amazing dining options onsite.  Join as our Front Office Manager and be the leader of our Welcome Enthusiasts!

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The ideal candidate would have 1 or more years of front desk experience in hospitality, with previous supervisor or management experience as a plus.  If you are passionate about hospitality and building/fostering a team that will deliver exceptional experiences for our guests, then this is the role for you!   Apply today!

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As Front Office Manager, you are responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

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What will I be doing?

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As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nManage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation\nMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward\nMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly\nEnsure compliance with Company standards\nMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns\nInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue\nEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events\nComplete audit procedures, as needed\nRecruit, interview and train team member\n\n

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\n Hospitality - We're passionate about delivering exceptional guest experiences. \n Integrity - We do the right thing, all the time. \n Leadership - We're leaders in our industry and in our communities. \n Teamwork - We're team players in everything we do. \n Ownership - We're the owners of our actions and decisions. \n Now - We operate with a sense of urgency and discipline \n\n

In addition, we look for the demonstration of the following key attributes:

\n\n Quality \n Productivity \n Dependability \n Customer Focus \n Adaptability \nWhat will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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