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The famous Caribe Hilton is looking for their next Front Office Manager.

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The Caribe Hilton has welcomed guests since 1949 and has 17 acres of tropical landscaping, nine restaurants, island-inspired rooms, spa, and oceanfront pool complex, all right on the beach.

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In this position you need to have full availability to work any shift, am, pm or overnight. We are searching for a team player and someone who is customer service driven to provide a high qualify of service to our guests. You will spend most of your time on the floor with the team working in a high volume environment. The ideal candidate will have at least 1 year of Front Office experience and be bilingual. Union experience is a plus!

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Shift Pattern: Full Availability. Rotating shifts throughout the week and weekends.  Work on Holidays.

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What are the benefits of working for Hilton?*

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n\nGo Hilton travel program: 100 nights of discounted travel\nAccess to your pay when you need it through DailyPay\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\nFlexible shifts and days off\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care\nMental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment

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What will I be doing?

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As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOversee the entire Front Office operation to maintain high standards\nEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\n- Set departmental objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nConduct monthly communication meetings and produce minutes\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Front Office team\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nAssist with other departments, as necessary\n\n

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What are we looking for?

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Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nA degree or diploma in Hotel Management or equivalent\nA minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector\nHigh level of IT proficiency\nHigh level of commercial awareness and sales capabilities\nExperience of managing people and developing people\nPrevious experience of managing a department and Profit and Loss account\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\nA degree or diploma in Hotel Management or equivalent\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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