The beautiful Embassy Suites South Bend is looking to hire an inspiring leader as their new Manager of Front Office!

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With a prime location directly across the street from the University of Notre Dame, this property proudly boasts 164 rooms, 10,000 square feet of meeting space, indoor and outdoor dining at Traditions Restaurant and Bar, and a rooftop bar overlooking the beautiful grounds of one of the most prestigious universities in the nation - The University of Notre Dame.

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The ideal candidate will be an excellent leader with a true passion for leading others and a keen eye for detail. Front Office leadership is required, OnQ experience is highly desired! This is an amazing opportunity to join one of Fortune's Best Company to Work For in the US!

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What will I be doing?

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As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nManage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation\nMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward\nMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly\nEnsure compliance with Company standards\nMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns\nInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue\nEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events\nComplete audit procedures, as needed\nRecruit, interview and train team members\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Meaningful Benefits for Your Career & Well-being

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We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams. Some of our current benefits for eligible team members include:

\n\nBest in class PTO\nHealth & Welfare Benefit Plans\nGoHilton Travel Discount Program\nRetirement Savings Program\nEmployee Stock Purchase Plan\nEmployee Assistance & Educational Assistance Programs\nLead@Hilton, our holistic Leadership Development framework that focuses on developing Team Members at every step of their career\nPaid Parental Leave, Adoption Assistance & More!\n\n