Hotel 1000 is seeking a skilled Front Office Manager to oversee the daily operations of our front desk and guest services. The ideal candidate will ensure exceptional customer service, manage reservations, and coordinate guest relations in a hotel or resort setting. Luxury experience is strongly preferred.
Benefits:
- $70k-$80K/Annually
-Complimentary medical coverage
-Low cost dental and vision
-401k with employer match
-Incredible discount with Hilton Hotels
-Vacation and Sick Pay
-$50 Orca subsidy/month
-Amazing team to work with!
Responsibilities
- Manage all front office operations including check-in, check-out, concierge services and valet parking
- Supervise front desk staff and conduct training sessions to align with Forbes service standards
- Ensure efficient handling of reservations, cancellations, and room assignments
- Address guest concerns and resolve issues promptly to maintain high guest satisfaction
- Oversee night audit procedures and ensure accuracy in financial transactions
- Maintain a clean and organized front desk area
- Collaborate with other departments to enhance overall guest experience
Qualifications
- Proven experience in front desk operations or similar role within the hospitality industry
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software and MS Office applications
- Multilingual proficiency is a plus to cater to diverse guests
- Knowledge of phone etiquette and professional correspondence
-OnQ experience preferred
Join our team as a Front Office Manager to lead our front desk team, deliver exceptional service, and create memorable experiences for our guests.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.