Hotel: 

Tucson Marriott University Park

880 E 2nd StreetTucson, AZ 85719

Front Office Manager II

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile: 

Reports To: General Manager or Assistant General Manager 

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Blessed with dramatic desert landscapes, a colorful art scene and world-renowned restaurants, Tucson Arizona is a sensory extravaganza.  Tucson Marriott University Park Hotel perfectly reflects the welcome, unpretentious nature of the Southwestern city.  Our hotel places you near the celebrated shopping and dining of Main Gate Square.  Our hotel hosts 24,000 square feet of event space. and is very busy.

Annual rate: $55,000.00

FT Position

Benefits include by not limited to: Medical, Dental, Vision, 401K +match, Tuition Reimbursement, Discounts and more

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

Recommend and implement approved changes that could improve service and increase operational efficiency;  

Ability to serve as Manager on Duty; and 

Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift 

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy