The Millennium Hilton New York One UN Plaza is looking for a Front Office Manager to join our team!
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Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.
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The ideal candidate will have 2 or more years’ experience as a front office manager, OnQ experience, and full availability, including overnights, weekends, and holidays.
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Shift Pattern: Full availability is needed for this role, including overnights, weekends, and holidays
\nSalary Range: $71,000 - $78,000 / annually
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What are the benefits of working for Hilton?
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Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!
\nWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\n\n\nAccess to your pay when you need it through DailyPay \nMedical Insurance Coverage – for you and your family \nMental Health Resources \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel discount program \nSupportive parental leave \nMatching 401(k) \nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount \nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n
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*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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What will I be doing?
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As Front Office Manager, you would be responsible for directing and administering Front Office operations.
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Specifically, you would be responsible for performing the following tasks to the highest standards:
\n\nManage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.\nMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.\nMonitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.\nEnsure compliance with Company standards.\nMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.\nInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.\nEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.\nComplete audit procedures, as needed.\nRecruit, interview and train team members.\n\n#LI-LG1
What are we looking for?
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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
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Specifically, we look for demonstration of these Values:
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Hospitality - We're passionate about delivering exceptional guest experiences.
\nIntegrity - We do the right thing, all the time.
\nLeadership - We're leaders in our industry and in our communities.
\nTeamwork - We're team players in everything we do.
\nOwnership - We're the owners of our actions and decisions.
\nNow - We operate with a sense of urgency and discipline.
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In addition, we look for the demonstration of the following key attributes:
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Quality
\nProductivity
\nDependability
\nCustomer Focus
\nAdaptability
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What will it be like to work for this Hilton Worldwide Brand?
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One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
\nHilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
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If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.