Job Title: Front Office Medical Assistant

Reports to: Clinic Manager

Location: Plano, TX

Job Summary:

We are seeking a highly skilled, compassionate, and motivated Front Office Medical Assistant to join our oncology team. The ideal candidate will have a strong background in medical assisting, excellent communication skills, and a high level of professionalism. As the first point of contact for our patients, you will play a critical role in providing exceptional customer service, ensuring seamless clinic operations, and supporting our healthcare team.

Key Responsibilities:

- Greet patients, families, and visitors in a warm and professional manner, ensuring a positive experience

- Manage front office operations, including scheduling appointments, answering phone calls, and responding to patient inquiries

- Perform medical assisting duties, such as taking vital signs, preparing patients for exams, and assisting with procedures

- Update patient records, scan documents, and maintain accurate and confidential files

- Collaborate with healthcare providers, nurses, and other staff members to ensure efficient and effective patient care

- Provide emotional support and compassion to patients and families, demonstrating empathy and understanding

- Manage billing and insurance-related tasks, including:

- Submitting claims and resolving billing discrepancies

- Obtaining prior authorizations for treatments and medications

- Managing patient expirations, including insurance, authorizations, and medications

- Participate in quality improvement initiatives to optimize patient satisfaction, safety, and outcomes

Requirements:

- 2+ years of experience as a medical assistant, preferably in an oncology or specialty clinic setting

- High school diploma or equivalent required; associate's degree or higher preferred

- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required

- Strong knowledge of medical terminology, anatomy, and physiology

- Excellent communication, interpersonal, and customer service skills

- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

- Compassionate and empathetic approach to patient care, with a strong focus on patient satisfaction and experience

- Proficiency in electronic medical records (EMRs) and practice management systems

Working Conditions:

- Work is performed in a busy oncology clinic setting, with frequent interaction with patients, families, and healthcare staff

- May be exposed to confidential patient information, infectious diseases, and hazardous materials

- Requires prolonged standing, walking, and sitting, with occasional lifting and bending

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development in a dynamic and supportive environment

- Recognition and reward for outstanding performance and contributions to patient care

- A chance to make a meaningful difference in the lives of patients and families affected by cancer

If you are a motivated, compassionate, and experienced medical assistant looking for a challenging and rewarding role, we encourage you to apply!

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plano,TX.

Application Deadline

This position is anticipated to close on Mar 10, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.