WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - 

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The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel.  Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

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A WORLD OF REWARDS

\n\nHourly Rate of £14.68 plus incentives from upsell\nSmart uniform provided\nFree and healthy meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\n\n

 

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 Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

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What will I be doing?

\n\nSupervise accurate and efficient Reception operations including check in/out procedures\nSupport Team Members in handling Guest requests and enquires to ensure a positive outcome\nEnsure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments\nEnsure a consistent, high level of customer service\nBrief your team on any events or VIP guests in the hotel that day\nDrive sales revenues and promote hotel services and facilities for up-selling opportunities\nUnderstand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nAssist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures\nMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork\n\n

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What are we looking for?

\n\nExperience supervising people and leading teams\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitted to delivering a high level of customer service\nExcellent grooming standards\nAbility to work on your own or as part of a team\nCompetent level of IT proficiency \n