Front Office Supervisor - Fayetteville, GA
Are you seeking to grow your skills with endless career opportunities? Work beside teammates that feel like family? Experience working for an employer that puts your wellbeing at the heart of everything it does? Enjoy monthly celebrations, treats and recognition? Plus make a difference in the local community? Trilith Guesthouse is the place for you!
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
The impact you’ll make
First impressions are everything, And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Support with training, coaching and developing the Front Office team in order to support associate development and engagement
What we’re looking for
• A warm, people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• Experience in a similar role
• Knowledge of Opera PMS would be an advantage.
With this role you will be working 40 hours per week over 5 days, including weekends.
If this sounds like the perfect role for you apply online today!