Start Rate: $24.00/hour | Full-Time | evening shift | For Current Front Services Associates Only

Job Purpose or Objective(s): The Front Services Shift Manager implements strategic plans of programs and staff training to ensure the highest quality of guest service. The Front Services Shift Manager supports the Front Services Resort Manager and deputizes in your absence. You will report to the Front Services Resort Manager.

Primary Tasks:

1. You will develop and deliver credible, competitive, value-plus service to the customer.

2. Ensure needs are met to promote exceptional guest service to all guests. 

3. You will inspect all equipment for maintenance problems.

4. Develop comprehensive standard facility operations manual, including written procedures for all facility services, administration, and maintenance.

5. You will resolve guest complaints and follow up on guest comments.  Notify senior management or Security of all unusual events, circumstances, missing items, or alleged theft.

6. Manage the Hotel Front Service teams to include efficient staffing, associate training, performance management and policy enforcement.

7. You will monitor guest satisfaction with surveys, focus groups and comment cards. 

8. Handle guest/team member disputes.

9. You will support the hiring, training, and management of daily operations including opening and closing procedures, facility inspections, cash handling procedures and general facility maintenance.

10. Prepare schedules and reports.

11. Perform other duties as may be assigned.

Requirements:

Valid Driver’s License

Prior Supervisory experience

Five plus (5+) years related experience with three plus (3+) years in supervisory capacity

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.