The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Front Services Supervisor, you will set the stage for guest experience with your welcoming smile and service. By understanding  their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far  beyond their stay with us.

THE DAY-TO-DAY:

Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property

Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes

Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements

Schedule employees using staffing parameters that account for guest volumes and demand patterns

Maintain and evaluate service standards based on completeness and timeliness

Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

Partner with Valet operations to ensure a smooth flow of the arrival and departure process

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent

Work varied shifts, to include weekends and holidays

2+ Years of Prior Relevant Experience in Front Services

1+ Year of Supervisory/Lead Experience in Front Services

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118

Are you ready to JOIN THE SHOW? Apply today!