At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Frozen Foods Clerk Department: Frozen Foods FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Rotates and replenishes merchandise and ensures highest quality standards are met. + Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc. + Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise). + Builds end caps display and fills these areas through the week as necessary. + Unloads trucks, checks in product, puts product away, and may review invoices. + Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Orders product and supplies as necessary. + Assists with inventory. + Prices products for customers as necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. + Ability to do arithmetic calculations involving fractions, decimals, and percentages. + Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basicdirection. Education and Experience: No education requirement. Six months or less of similar or related work experience preferred. Physical Requirements: + Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job: Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system Contacts: Has daily contact with customers and suppliers/vendors. Are you ready to smile, apply today.